Warranty and Returns Warranty Terms Sadiq Saeed Mahrous deals only with original and approved spare parts for cars, and does not deal with counterfeit parts at all. The warranty of Sadiq Saeed Mahrous electronic store is based on the warranty of the authorized agent or distributor for the part, and the duration and mechanism of the warranty vary depending on the type, classification, and supplier of the part, in accordance with the conditions of the Ministry of Commerce and Industry in the Kingdom of Saudi Arabia. All parts sold on the site are new and unused, and "Sadiq Saeed Mahrous" follows inspection procedures for each sold part to ensure its suitability and quality. In case of a manufacturing defect claim in the part, the customer must provide proof of the manufacturing defect, and then coordination will be made with him for return or replacement procedures if the proofs are valid. If not, Sadiq Saeed Mahrous has the right to retain the part along with the shipping cost. Sadiq Saeed Mahrous aims for the selected part to match the vehicle, by specifying the vehicle then choosing compatible parts, with the confirmation that this does not mean 100% matching, and the full responsibility for verification remains with the customer. The following cases are excluded from the warranty: - Misuse of the product or incorrect installation by the customer or a third party. - Expiry of the specified warranty period (3 days) after purchasing the part. - The warranty does not cover opening the part, replacing its components or parts, or tampering with it. If this occurs, the warranty is considered void. - The warranty does not include incorrect installation or programming. If any damage occurs to the part due to installation, the warranty is considered void. - The warranty covers parts that do not function properly and does not include differences in shape or specifications of the part due to order or incorrect preparation by the customer. All returned parts must be in new condition and suitable for resale. Return requests will not be accepted for used, installed, or disassembled parts. Product Return and Order Cancellation The consumer has the right to return the product within two days from the date of receiving the product, provided it is unused, unbenefited, and not utilized. Exceptions include: - Products manufactured upon request and with specifications specified by the consumer. - Appearance of a defect in the product due to misuse. The customer can return products according to the following cases: - The product received has a defect or manufacturing defect. The product can be returned after documenting the damage by the customer, by contacting "Sadiq Saeed Mahrous" through official channels and coordinating the return. If the damage or manufacturing defect is confirmed, the purchase amount plus shipping costs will be refunded to the customer. - The product received does not match the product purchased on the site. The product can be returned after documenting the non-conformity, by contacting "Sadiq Saeed Mahrous" through official channels and coordinating the return. If the discrepancy is confirmed, the purchase amount plus shipping costs will be refunded to the customer.